Yes. We accept orders and inquiries in English.
You may contact us through the order/inquiry form on this website. Please include your name, phone number, email address, delivery date and time, delivery address, item type, budget, flower color or style preferences, and any message you would like to attach to the flowers.

This website is mainly written in Japanese and does not have a built-in English translation function.
Please use your browser’s translation feature, Google Translate, DeepL, or another automatic translation tool to view the website.
If anything is unclear, please contact us in English through the inquiry form.

FlowerDrop is our online flower service for Okinawa’s English-speaking community, including the U.S. military community.
For deliveries inside U.S. military bases, please place your order through FlowerDrop, as Bacchus does not deliver directly inside the bases through this website.

Yes. If the delivery address is outside a U.S. military base and within our delivery area, you may order directly from Bacchus through this website.
Examples include homes, restaurants, hotels, wedding venues, event venues, offices, and other off-base locations in our delivery area.

We deliver mainly in central and southern Okinawa, including Ginowan and nearby areas.
Delivery is available for orders of ¥3,000 or more (before tax), and a separate delivery fee will be added depending on the area.
We do not deliver to northern Okinawa (Nago City and northward), remote islands, or outside Okinawa Prefecture.

Yes. Store pickup is available by reservation.
Bacchus is a reservation-only flower gift shop. We do not operate as a walk-in flower shop with ready-made flowers on display. Please place your order in advance for both delivery and pickup.

Please place your order by 5:00 PM on the day before your desired delivery or pickup date.
Same-day orders are not accepted.
For special requests, specific flower types, specific colors, or custom designs, we recommend contacting us at least 3 days in advance.
For wedding bouquets, please contact us at least 2 weeks in advance.
For leis, please place your order at least 3 days before the date of use.

You may request a delivery time within a two-hour delivery window, such as 10:00–12:00 or 15:00–17:00.
We will do our best to accommodate your request, but exact delivery times may not always be guaranteed depending on the delivery schedule, traffic, and order volume.

If the recipient is not available, we will contact the recipient and/or the person who placed the order.
A re-delivery fee may be charged if another delivery attempt is needed.
Please make sure the recipient’s name, phone number, address, and delivery time are accurate when placing your order.

You can request a color palette, style, overall look, budget, and occasion.
However, some flowers may not be available depending on the season, market conditions, or stock availability. We will do our best to create an arrangement close to your request.
If you have a reference image, please send it with your inquiry or order.

Yes. You may choose a sample from our website or Instagram as a reference.
When ordering, please include the item code if it is shown on the website, or describe the Instagram post as clearly as possible. A screenshot or image reference is very helpful.
Please note that the final design may vary depending on flower availability and season.

We create flower bouquets, flower arrangements, large standing flower arrangements (flower stands), wedding bouquets, flower crowns, leis, and custom floral gifts.
We also accept custom requests based on your budget, occasion, color preferences, and preferred style.

Yes. You can include a message to be attached to the flowers.
Please enter the message exactly as you would like it to appear. English messages are welcome.

Credit card payment is available through a payment link or invoice sent by email after we confirm your order.
Bank transfer is also available. Payment upon delivery is available when the order is delivered to the person who placed it. Your order is not finalized until Bacchus confirms the details, availability, total amount, delivery fee, and payment method.

For regular flower orders, cancellations are free up to 2 days before the delivery or pickup date. A 50% cancellation fee applies the day before, and a 100% cancellation fee applies on the day of delivery or pickup.

For wedding bouquets and other special orders, cancellations are free up to one week before the delivery or pickup date. A 50% cancellation fee applies 3–6 days before, and a 100% cancellation fee applies from 2 days before through the day of delivery or pickup.

If you need to change or cancel your order, please contact us as soon as possible.

Please contact us through the inquiry form in English.
It is helpful if you include the following information:

-Delivery or pickup date
-Delivery address
-Purpose of the flowers
-Budget
-Preferred colors or style
-Recipient information
-Whether the delivery is inside or outside a U.S. military base

If the delivery is inside a U.S. military base, please order through FlowerDrop.